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Director of Software Development / Enterprise Architect / CTO
STATUS: Full-time
CATEGORY: Director of Software Development (Manager)
SALARY: Negotiable based on experience
Total Number Technologies (sister company to SOS) is primed to grow from a small player to an
industry leader through its latest strategic plans and growth. TNT is focused on developing its
global messaging system, mobile technologies and other telecommunication services for companies
with a remote sales force.
Until recently, our development has been done with an 'on the fly' mentality but the time has come
to formalize the development processes and procedures. The Director of Software Development role
will define, prioritize, and lead the daily software development operations as well as oversee
systems operations. The Director of Software Development must be creative, a great problem solver,
and be focused on ingenuity and performance. This position is responsible for the future hiring,
management, and motivation of a first-class software engineering team.
The position requires the candidate be extremely comfortable in growing a department and
preferably has taken a smaller organization and delivered measurable growth and success. The
Director of Software Development will work with and report directly to the President and CEO to
strategically grow the company. We value new ideas and make it our practice to candidly share and
actively listen to new ideas. As an expanding company, this position provides the possible
opportunity to grow into a CTO position.
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Establishing the company's technical vision while leading
all aspects of the company's software development. |
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Improve all aspects of the technical development cycle,
including functional and technical product specifications, testing, and quality assurance,
documentation, production and installation, and configuration management. |
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Playing an integral role in the company's strategic
direction. |
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Building our services and systems to scale to millions of
users. |
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Manage ongoing list of priorities; managing projects and
developers. |
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Interaction with customer's technical developers and
occasionally directly to a customer. |
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Strong technical competence in technology, site
architecture, and the latest tools and techniques. |
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Experience in technology implementation, program and
project management. |
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Extremely proficient in C#.net. |
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Strong understanding of Oracle. |
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Strong knowledge of system hardware, networking, TCP/IP,
VoIP SIP. |
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Proficient in software architecture /engineering. |
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High level of telephony experience & knowledge of
technology. |
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Self-motivated, ability to adapt, create solutions, and
learn quickly. |
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Experience in high-level systems architecture. |
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Strong business / technology / telephony understanding. |
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Aggressive and creative problem solver. |
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Ability to manage projects and developers. |
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Excellent people and organizational skills. |
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Effective communicator; both verbally and written. |
| ADDITIONAL DESIRED SKILLS: |
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Strong DBA skills a plus. |
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Experience in CT/ADE programming a plus. |
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Mobile phone development skills a plus (Microsoft Mobile /
J2ME). |
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Strong business experience a plus. |
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Earned a Bachelor's degree in software engineering,
computer science, or similar (an advanced business degree desirable). |
Relocation:
As the company offices grow in Charlotte, candidate may be required to relocate to the Charlotte, NC
area (not immediate).
If you have the entrepreneurial spirit and are looking for an excellent growth opportunity,
please forward your resume, cover letter, references, and contact infomration to:
Mr. Alan Alpert
Chief Executive Officer
alan@TotalNumber.com
FAX: 866.342.9571
You must be authorized to work in the United States on a full-time basis for any employer.
Customer Service Representative
STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)
SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home
| Tired of working for oversized companies where your creative
contributions go unnoticed?
Join us for a career in Customer Service, not just another job! |
Smart Office Solutions, Inc. is a leading communication technology provider in the direct sales and
marketing industry, helping companies effectively communicate with thousands of independent sales
agents. Our team of experts create partnerships with clients and develop communication strategies
that include conference calling, replay lines, web conferencing, unified messaging, and other
communication-related services.
Known throughout our industry as the best in customer service, we pride ourselves on personal
attention. As a smaller and relatively fast-growing company, this is an excellent opportunity to
start a career with a customer-oriented, cutting-edge communications company!
For more information, visit www.SmartOfficeSolutions.com.
Smart Office Solutions is currently searching for a CSR tele-worker to help maintain our excellent
level of service provided to our customers. The CSR position will work with our sales, service,
technical, and administrative departments to ensure the highest level of satisfaction is reached with
our customers. Our CSRs are empowered to make decisions to assist customers while working closely
with the management team constantly ensuring extremely high levels of customer satisfaction.
This CSR position is a contract-to-hire tele-worker position, meaning you work from your home
answering calls, emails, and using the Internet to complete your duties, all while avoiding the
stressful job commute. If you are a motivated, friendly, energetic, and experienced customer service
person who considers themselves an excellent employee, who can listen with patience, calm customers
down, and solve technical issues, then this is the position for you!
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Working with a team managing inbound customer inquires;
providing product and service information, troubleshooting, training customers, updating
account information, logging calls and call resolution, returning customer messages,
replying to customer emails, processing incoming purchase orders, routing customer inquiries
to proper departments. |
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Work well with deadlines and be able to effectively
prioritize |
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Generate and distribute order acknowledgements to customer,
new customer training |
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Accept and process phone, fax, email, and Internet orders |
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Track ongoing service issues |
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Perform random customer satisfaction calls |
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Prepare reports as required by management |
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Update existing and create new training manuals when needed |
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Build strong knowledge of services offered to assist in
customer up-sell and preparation for handoff to sales manager |
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Additional activities as directed by management |
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Demonstrated customer service skills, preferably 2+ years of
proven customer service success
within an inbound service environmen |
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Ability to operate in a fast-pace, multi-tasking environment |
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Strong written, verbal, interpersonal, and phone communication
skills |
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Must be articulate, professional, and possess a strong
customer service mindset with attention
to detail |
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Strong computer background using MS Word, Excel, and the
Internet |
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Ability to learn quickly including our proprietary system for
managing customers |
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Excellent follow-up and relationship building skills - a
people person! |
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High school diploma or equivalency |
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Uninterrupted work-at-home environment |
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Up-to-date computer running Windows XP |
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High speed Internet connection (DSL or cable modem, no dialup) |
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A phone line that can be dedicated for work use during working hours |
FOR IMEMDIATE CONSIDERATION, please fax or email your resume, cover letter
(required), references, and contact
information to:
Mr. Grant Deviney
Director of Operations
careers@SmartOfficeSolutions.com
FAX: 866.342.9571
Referral Program
Due to a strong increase in demand for our services, we are currently expanding our Referral Sales
Channel.
Our Referral Program provides you the opportunity to offer our enhanced services to your clients while building
a strong residual portfolio.
As a member of our Referral Program, you simply refer us to the customer and we take it from there.
We handle the
sales pitch, applications, order fulfillment, billing, and customer service. There are no sales quotas or
commitments on your part.
| Our Referral Program Offers |
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Full suite of services |
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Residual commissions |
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No quotas or commitments |
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Aggressive pricing strategy |
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Minimal training required |
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Highest quality services |
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Rapid order fulfillment |
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Highly praised customer service department |
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Ethical company, backed by the Direct Selling Association (DSA), Direct
Selling Women's Alliance (DSWA), and other
industry associations |
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Commissions paid on time every month |
If you are a motivated, ethical, energetic, hard working,
and self-driven individual or company, we are looking
for you! Earn up to 10% RESIDUAL COMMISSION on select services and begin building the residual portfolio
of a
lifetime. To learn more about joining our highly successful Referral Program, please contact Scott at
800.891.8601 x108 or email
scott@SmartOfficeSolutions.com for further details.
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